Back to Home

  1. Home
  2. Privacy Policy

Privacy Policy

DREAMLEASE LIMITED PRIVACY POLICY

This privacy notice tells you what to expect us to do with your personal information.

Our Contact Details

Post: 1st Floor, 3-4 The Courtyard, Glory Park, Wooburn Green, Bucks, HP10 0DG
Telephone number: 01494 424242
Email address: admin@dreamlease.co.uk 
Website: www.dreamlease.co.uk 

What information we collect, use, and why

The Type of Personal Information We Collect or Use

We collect and process the following information:

  • Personal identifiers and contact information, such as your full name, previous names, date of birth, addresses, telephone numbers and email addresses;
  • Employment details and history;
  • Banking and financial information such as your income, expenditure and credit history;
  • Information used for security purposes;
  • Identification such as Driving licence, passport & proof of address;
  • Lifestyle, number of dependants and property information;
  • Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address;
  • Cookie information, please see our Cookie Policy for more information;
  • Website and app user journey information;
  • Details of communications between us, for example, emails or call recordings;
  • Marketing preferences including records of consent, where appropriate;
  • Records of meetings and decisions;
  • Information relating to feedback, reviews or complaints.

How We Use The Personal Information

We use the information that you have given us in order to:

  • Administer your enquiries, quotations and orders;
  • Carry out anti-fraud and anti-money laundering checks and verify your identity;
  • Assess financial risks;
  • Broker your finance agreement and any related services;
  • Arrange delivery of your vehicles;
  • Provide assistance before, during and after the term of your finance agreement and send you information about your vehicle or finance agreement, your end-of-contract obligations and how to renew your vehicle hire agreement;
  • Process payments or refunds relating to our services;
  • Administer debt recoveries, where you owe us money under a contract or otherwise;
  • Undertake market research and statistical analysis, including analysing your use of our website. This allows us to develop new, or improve existing, products and services;
  • Send you marketing communications about our products and services that may be of interest to you;
  • Deal with queries and complaints;
  • Comply with legal requirements;
  • Prevent, detect, or investigate crimes:
  • Fulfil our obligations owed to a relevant regulator or authority.

How We Share The Personal Information

We work closely with partners and third-party suppliers who fulfil business activities for us. In these situations, we will only share the information that is necessary for the partner or third party to perform the processing activity it was provided for, such as;

  • Service providers who act as Data Processors and support the operation of our business, such as:
    • Insurance providers
    • Electric vehicle charger providers
    • Vehicle dealerships and logistic companies
    • Fleet management and maintenance providers
    • IT and marketing suppliers
    • Debt collection agencies
  • Appointed representatives and partners

Others we share personal information with

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To help us improve our products and services
    • To help ensure customer satisfaction

Where we get personal information from

  • Directly from you
  • Publicly available sources
  • Providers of marketing lists and other personal information
  • Suppliers and service providers
  • Third parties:
    • Comparison website providers and other digital platforms
    • Appointed representatives and partners

Some of the information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).

How long we keep information

We will not hold your personal information for longer than necessary. If you are a customer we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

Our statutory retention period is 6 years from the date of your last enquiry unless there is a further legal or regulatory requirement to do so. Where you have provided consent to marketing, your data will be retained for marketing purposes until you opt-out.

We will then dispose of your information securely. Your personal information may be kept for longer than 6 years if we cannot delete it for legal, regulatory or technical reasons.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk