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Privacy Policy

Our Contact Details

Address: 1st Floor, 3-4 The Courtyard, Glory Park, Wooburn Green, Bucks, HP10 0DG
Telephone number: 01494 424242
Email address: admin@dreamlease.co.uk 
Website: www.dreamlease.co.uk 

 

The Type of Personal Information We Collect

We currently collect and process the following information:

  • Personal identifiers and contact information, such as your full name, previous names, date of birth, addresses, telephone numbers and email address;
  • Employment details and history;
  • Banking and financial information such as your income, expenditure and credit history;
  • Driving licence information;
  • Lifestyle, number of dependants and property information;
  • Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address;
  • Cookie information, please see our Cookie Policy for more information;
  • Details of communications between us, for example, emails or call recordings.


How We Obtain The Personal Information

We collect information provided by you when you engage with us directly or through our websites, other digital platforms and our partners.

Some of the information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).


How We Use The Personal Information

We use the information that you have given us in order to:

  • Administer your vehicle quotations and orders;
  • Carry out anti-fraud and anti-money laundering checks and verify your identity;
  • Assess financial risks including by carrying out credit reference checks and credit scoring assessments;
  • Broker your finance agreement and any related services;
  • Arrange delivery of your vehicles;
  • Provide assistance before, during and after the term of your finance agreement and send you information about your vehicle or finance agreement, your end-of-contract obligations and how to renew your vehicle hire agreement;
  • Send you marketing communications about our products and services that may be of interest to you;
  • Process payments or refunds relating to our services;
  • Administer debt recoveries, where you owe us money under a contract or otherwise;
  • Undertake market research and statistical analysis, including analysing your use of our website. This allows us to develop new, or improve existing, products and services;
  • Fulfil our obligations owed to a relevant regulator or authority.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting us using the details at the top of this page;
  2. We have a contractual obligation;
  3. We have a legitimate interest.


How We Share The Personal Information

We work closely with partners and third-party suppliers who fulfil business activities for us. In these situations, we will only share the information that is necessary for the partner or third party to perform the processing activity it was provided for, such as;

  • Service providers who support the operation of our business, such as:
    • Insurance providers
    • Electric vehicle charger providers
    • Financial service providers
    • Vehicle dealerships and logistic companies
    • IT and marketing suppliers
    • Debt collection agencies
  • Appointed representatives and partners
  • Fraud prevention agencies and associations
  • Regulators and law enforcement agencies, including the police, the Financial Conduct Authority or any other relevant authority who may have jurisdiction as necessary for compliance with our legal obligations.

We will not sell your personal information to third parties.

 

Finance Application

Information relates to the information you have given us, which we pass on to our finance partners, or which they receive from their own enquiries and searches at the credit reference and fraud prevention agencies. This applies to all applicants, including directors and partners if the application is made by a limited company, partnership or an incorporated association.

Our finance partner will check your details with credit reference and fraud prevention agencies, and these agencies will record the check. They will provide the agencies with your current and previous names, address and dates of birth of all parties, so if you are providing information about others, on a joint application, you must be sure that you have their agreement. The agencies will provide them with public information about you and any third party financially linked to you. Information such as county court judgements (CCJ's) and bankruptcies, electoral register and fraud prevention information on you and your financial associates, current and previous names, addresses and dates of birth. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.


Marketing

We may use your personal information to send you information about our products and services that may be of interest to you. We will only do this either where you have provided consent or where we have a legitimate interest.

You have the right to opt out of our marketing communications. You can opt-out by emailing us at marketing@dreamlease.co.uk  or by following the opt-out link in any of our email marketing communications.


How We Store The Personal Information

Your information is securely stored and will only be used for the purposes for which it was collected as specified above.

We will not hold your personal information for longer than necessary. If you are a customer we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship. In any event, the retention period will be the statutory retention period unless there is a further legal or regulatory requirement to do so. We will then dispose of your information securely.


Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the contact details at the top of this page if you wish to make a request.


How To Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the top of this page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk