Frequently Asked Questions

Welcome to our FAQ page, designed to offer in-depth responses to the most frequently asked questions about car leasing. Whether you're new to leasing or seeking clarity on specific terms and processes, we're here to provide you with comprehensive insights.

If you don't find the information you need, our dedicated customer support team is just a click or call away. Feel free to reach out for personalised assistance tailored to your queries and leasing needs. Your satisfaction is our priority, and we're committed to ensuring you have all the guidance necessary to make informed decisions about your car leasing journey.

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Vehicle leasing is a long-term rental agreement that allows you to use a car or van for a set period of time at a fixed monthly price. It is an alternative, and often cheaper, funding solution to buying a new vehicle.

You must be over the age of 18, hold a valid driving licence, be a resident of the UK for a minimum of 3 years and be on the electoral roll.

If you are applying for a lease for your business then you will need to have at least one UK-based director or signatory.

Contracts usually range from 24 to 48 months, depending on the vehicle and contract chosen.

Shorter contracts mean you are able to change your vehicle more often, while longer contracts will generally mean cheaper monthly payments.

You can include an optional maintenance package within your lease agreement.

A maintenance package generally covers all routine servicing, maintenance, MOT and repairs due to wear and tear and usually tyres too, therefore it helps avoid any unexpected costs.

Yes, we include UK mainland delivery to your home if you've taken a personal lease or your work address if you've taken a business lease.

Once arranged with your funder, the vehicle will be collected at the end of the contract term.

There is no deposit with a lease.

Instead, customers pay an initial rental at the beginning of a lease agreement, usually between 1 and 12 months. The higher the initial payment the lower the monthly rental.

With personal contract hire (PCH) and business contract hire (BCH/CH) you are responsible for taking out your own fully comprehensive insurance policy.

With our salary sacrifice product insurance can be included.

On both business contract hire and personal contract hire the finance company are the legal owner of the vehicle and the registered owner and keeper detailed on the V5 document.

You are responsible for ensuring the vehicle is maintained in line with the manufacturer's recommendations and the funder's requirements as detailed in your agreement.

If you include a maintenance package the cost of routine servicing, maintenance and MOT's will be covered in your monthly rental.

Yes, all brand new lease vehicles come with the standard manufacturer warranty and often breakdown cover too.

If your vehicle has been pre-registered this will affect the length of the warranty as this starts on the date the vehicle is first registered with the DVLA.

Your vehicle will usually include breakdown cover from the manufacturer, with some now including 3-year cover free of charge.

If you include a maintenance package with your lease, this will usually include breakdown cover.

Please refer to your finance agreement for further information or contact us to discuss your options.

If the lease vehicle is declared a total loss by your insurance company i.e. written off or stolen, you must inform the finance company immediately.

The finance company will liaise with your insurance company to arrange the settlement of the vehicle contract. If the amount offered by the insurance company does not cover the settlement figure proposed by the leasing company, then the difference has to be paid by you, therefore you may want to consider if an insurance product such as GAP insurance may be suitable for your needs.

This depends on the type of agreement you have, usually, you can either hand the car back to the funder or extend the lease term.

Please refer to your finance agreement for further information or contact us to discuss your options.

If you exceed your mileage allowance then you will need to pay an Excess Mileage Charge for each mile over the amount stated in your agreement. More details can be found in your finance agreement.

The following charges will apply at the end of the lease term:

Excess mileage

Your monthly rental is based on the agreed mileage allowance. If you exceed the mileage allowance at the end of the lease you will be charged for excess mileage. This is usually based on a pence per mile charge and will be detailed within your finance agreement.


At the end of the lease, the vehicle will be inspected for damage, and you will be charged for damage considered outside of fair wear and tear based on the BVRLA standard. The finance company can provide you with a copy of their policy prior to collection, so you can accurately assess the vehicle before arranging the return.

Please refer to your finance agreement for further information or contact us to discuss your options.

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